Privacy Policy

Privacy policy

At Sunza, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (sunzacollective.com.au) or making a purchase with us, you agree to the terms outlined below.

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Last updated: 17 November 2025

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at admin@sunzacollective.com.au

2. collecting personal information

1.1 Personal Information

When you shop with us, contact us, or interact with our website, we may collect:

Name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Payment information (processed securely via third-party providers — we do not store your full payment details)

1.2 Automatically Collected Information

Our website automatically collects certain data, including:

IP address
Device type and browser
Pages viewed
Time spent on the site
Cookies and tracking technologies
General location data

This helps us improve your browsing experience and website performance.

1.3 Information From Third Parties

We may receive information from:

Payment processors (e.g., Shopify Payments, Stripe, PayPal)
Marketing platforms (e.g., Klaviyo)
Social media (e.g., if you sign up via an Instagram form)

3. sharing personal information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, such as:

Shopify (website hosting + checkout)
Shipping and delivery partners
Payment processors
Email marketing platforms (e.g., Klaviyo)
Analytics tools (e.g., Google Analytics)
Customer support platforms

These providers only access your information as needed to perform their services.

We may also share information if required by law, or in the case of suspected fraud or security issues.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

4. behavioural advertising

We use your information to help deliver ads that are relevant to you.

This may include showing you promotions based on what you’ve viewed or purchased from Sunza.

How we do this

We may use:

Google Analytics to understand how visitors use our website
Meta (Facebook/Instagram) advertising tools to show relevant Sunza ads
Shopify’s advertising tools, which help us reach customers with similar interests
Cookies and tracking technologies that help personalise your shopping experience

These tools may track things like:

Pages you view
Items you add to your cart
Your interactions with our ads
Your general location and device information

This helps us improve our marketing and show you ads that match your interests.

How to opt out of targeted advertising

You can control how your data is used for advertising at any time:

Google: https://www.google.com/settings/ads/anonymous
Facebook/Instagram: https://www.facebook.com/settings/?tab=ads
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of interest-based advertising generally via:
https://optout.aboutads.info

https://optout.aboutads.info

Please note that opting out does not mean you won’t see ads – it just means the ads you see may be less relevant.

5. using personal information

We use your personal information to deliver our services to you — including processing payments, fulfilling and shipping orders, managing your account, communicating with you, and keeping you updated about new products, offers and brand news.

Lawful Basis (for EU/EEA visitors)

If you live in the European Economic Area (EEA), we must tell you the legal reasons we use your personal information. Depending on the situation, we rely on:

Your consent

Fulfilling a contract (for example, processing and delivering your order)
Complying with legal obligations
Protecting your vital interests
Our legitimate business interests, where they don’t override your rights and freedoms

How Long We Keep Your Information

When you place an order, we keep your information for our business records, unless you ask us to delete it.

For details on how to request deletion, see the Your Rights section.

Automated Decision-Making

We do not make decisions about you that have a legal or significant impact based solely on automated systems.

Shopify (our ecommerce platform) uses limited automated tools to help prevent fraud — for example:

Temporary blocking of IP addresses after repeated failed payment attempts
Temporary blocking of credit cards linked to suspicious activity

These measures last only a short period and are designed to protect both you and us.

6. selling personal information

We do not “sell” your personal information in the traditional sense.
However, some of the tools we use for advertising and analytics may be considered a “sale” under the California Consumer Privacy Act (CCPA). This applies mainly to visitors in California.

You can opt out of these tools at any time (instructions are included in the Behavioural Advertising section).

7. your rights

GDPR

If You’re in the EEA (GDPR)

If you live in the European Economic Area, you have rights over the personal information we hold about you. These include the right to:

Access the information we have
Ask for it to be corrected, updated or deleted
Receive a copy so you can transfer it to another service
Object to or restrict certain types of processing

To exercise these rights, simply contact us using the details in the Contact Us section.

Your information is first processed in Ireland and may then be transferred outside Europe (for example, to Canada or the United States) for secure storage and processing. Shopify outlines how these transfers comply with GDPR here:

https://help.shopify.com/en/manual/your-account/privacy/GDPRhttps://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you live in California, you have the right to:

Know what personal information we collect
Access that information
Ask us to delete it
Request corrections
Ask us to stop “selling” your information (as defined under CCPA)

To exercise these rights, please contact us using the details provided on our Contact page.

If you want someone else to make a request on your behalf, you can appoint an authorised agent — just reach out to us at the same email address.

8. cookies

Cookies are small files stored on your device when you visit our website. They help the site function properly, remember your preferences, and give us insight into how people use our store (for example, whether you're a new or returning visitor).

We use cookies for a few key reasons:

Functionality – so the site works properly (checkout, cart, login, etc.)
Performance – to understand how visitors use the site
Personalisation – remembering your region or preferences
Advertising – showing relevant ads or measuring ad performance

Cookies make your experience smoother — like keeping items in your cart as you browse, or remembering your login so you don’t need to sign in every time.

Types of Cookies We Use

We use the following categories of cookies:

1. Essential Cookies

Required for the store to function — including checkout, cart, security and login cookies.

2. Performance Cookies

Help us understand how visitors use the site so we can improve the shopping experience.

3. Advertising & Analytics Cookies

Used to deliver relevant ads, track performance, and understand behaviour across different platforms. This includes tools like Google Analytics and Shopify Audiences.

4. Social Media & Content Cookies

Allow you to interact with social media features, embedded videos, and content from third-party platforms.

Managing Cookies

You can manage, block or delete cookies through your browser settings at any time.

Please note: blocking essential cookies may affect how the website works.

For Shopify’s current list of cookies used on storefronts, see:
https://www.shopify.com/legal/cookies

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

Additional Cookie Information

Cookies may stay on your device for different lengths of time depending on whether they are “session” cookies (removed when you close your browser) or “persistent” cookies (remain until they expire or are deleted). Most cookies we use are persistent and last between 30 minutes and 2 years.

You can manage or block cookies through your browser settings, but doing so may affect how our website functions. Most browsers automatically accept cookies, but you can usually find options to refuse or manage them in your browser’s Tools, Settings, or Preferences menu.

For more information about managing or deleting cookies, visit:
www.allaboutcookies.org

Please note that blocking cookies may not stop all tracking because our advertising partners may use other technologies. To opt out of targeted advertising, see the Behavioural Advertising section above.

Do Not Track

Some browsers send a “Do Not Track” signal, but because no consistent standard exists, our site does not change its behaviour in response to these signals.

9. changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal and regulatory obligations. Any updates will be posted on this page, and the revised policy will apply as soon as it is published.

10. complaints

If you have questions or concerns about how we handle your personal information, please contact us anytime using the details listed in the “Contact” section above.

If you’re not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. If you're in Australia, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.