FAQS: Shipping, Returns,
& Cooler Bag Care

Everything you need to know before you buy — and after.

We know you do your research. You read the reviews, you ask your friends, and you want to be sure before you commit. So we've tried to answer everything here honestly and without the fluff.

From how long it keeps drinks cold, to whether it fits a champagne bottle upright, to how to clean it after a big weekend — it's all here.

If you can't find what you're looking for, we're always happy to help. Reach us at hello@sunzacollective.com.au or call 0452 297 181 and we'll get back to you as soon as we can.

No question is a silly one. We'd rather you ask than wonder.

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We Care

If you have an issue or question that has not been answered in the FAQs or store policies, please reach out via our contact form.

We strive to respond to all website enquiries within 24 hours.

Product Care

Spot clean the exterior using a microfibre cloth and a small amount of mild dishwashing liquid. Wipe gently with the grain of the fabric. The interior lining is wipe clean. After use, allow it to air dry fully in a shaded position. Do not machine wash, tumble dry, or submerge in water. Avoid placing sharp objects like corkscrews or cutlery inside the cooler, as these can damage the lining.

Yes. She's designed for ice packs or loose ice when carried upright. We recommend using ice packs for the best experience — simply allow the interior to dry completely after use.
Ensure the bag is completely dry before placing it back in its dust bag. Store in a cool, dry place with the zip open to maintain her shape and finish. Avoid leaving her in direct sunlight for extended periods.

Product Questions

Yes — the Sunza Original is designed to fit most standard 750ml bottles, including champagne. It even accommodates many wider champagne styles thanks to its 28L capacity. However, we recommend checking the product dimensions to ensure a comfortable fit.

For best results, chill your drinks before packing and add ice packs or loose ice. With pre-chilled contents and ice, the four-layer insulation keeps everything cold for up to 6-8 hours — even on a warm day.
Designed for ice packs (recommended) or loose ice — the heat-sealed PEVA lining is 100% leak-proof when carried upright. Some external condensation is normal on warm days. The interior wipes clean in seconds. Always allow the bag to dry fully in a shaded area before storing.

Absolutely. While it’s perfect for wine and snacks, many customers also use it for kids’ bottles, beach trips, picnics, road trips, or even as a stylish everyday carry./p>

Orders & Shipping

Orders are typically processed within 1–2 business days. Delivery usually takes between 2–8 business days depending on your location. Remote areas, Darwin, and Western Australia may take a little longer. Need it sooner? We also offer express shipping for just $15.

We currently ship Australia-wide. International shipping options will be announced soon — sign up to our newsletter to be the first to know.
As soon as your order ships, you'll receive a tracking link by email so you can follow it all the way to your door. We ship with Australia Post.

If your order hasn’t shipped yet, we’ll do our best to update the address. Please contact us as soon as possible with the correct information./p>

Returns & Exchanges

We want you to love your Sunza. If something isn't right, just reach out to us at hello@sunzacollective.com.au within 30 days of receiving your order and we'll work with you to make it right.
Just contact our team via our contact page or email us at hello@sunzacollective.com.au within 30 days of receiving your order. We'll guide you through the steps to return your item and process your refund or exchange once it's received.
Return postage is at the customer's cost, unless the item is faulty or incorrect. In that case, we'll provide a prepaid return label or reimburse your postage costs.